Retail Field Supervisor (UAE National)

Job Description

Job Purpose
 The job holder is accountable to oversee the day to day performance and operation of several stations (EPPCO/ENOC), reporting directly to the area manager. Through close supervision of the site in-charge the job holder is responsible to set, monitor and achieve the goals and targets both financial and performance standards and report the same on a daily/weekly as required by the Area Manager.
Principal Accountabilities
 Financial and controls
 
Financial and control responsibilities will include the following responsibilities and accountabilities:
 
Understand and communicate the annual targets and budgets set by the area manager to the sites within his/her control.
Review the targets and budgets against actual on a daily/weekly basis to track the performance of the site/s.
Review the site/s CTO (contribution to overheads) monthly and communicate the same to the site in-charge and area manager.
Set and review the site/s OPEX, overtime and bonus applicable to the site/s and staff respectively.
Carrying out inventory spot checks of cards, cash and high value items in stock. Handle stock takes on a periodical basis and conducting investigations as required for overage or shortage and providing explanations for the same.
Conducting tank-dip reconciliations for the site/s on a regular basis.
Allotting float cash by site/s volume and requirement. Any requirement must be agreed, set and approved by the area manager.
Review and control the petty cash expenses at the site prior to am approval
To support site in charges on achieving the set operational target.
To support the site in charges in minimizing operational expenses and maximising profits
To develop and implement performance target projection in the next budget period
To conduct monthly EHS checklist, looking good assessment, lights checklist and water finding paste to make sure that sites are operating and maintaining the set standards.
Administration 
 
Manpower responsibilities include the following:

Ensure that staff attendance, annual leave, sick leave and emergency leave is monitored and managed in line individual site/s requirement.
Approve/ confirm leave for all staff of the c-store, forecourt, carwash and quick oil change. (Shift In Charge and CSA) site in-charge approvals to be done in coordination with the area manager.
Manage staff transfers as per business requirement within the assigned field.
Ensure that all staff is issued with id cards, valid visas and health and ATM cards in line with the legal requirements on the country and the company.
Passport collection and submission of the staffs
To effectively managed and develop staffs by coaching, counselling, guiding and conduct regular staff meeting.
 Materials & Supplies

Manage site/s rechargeable material and ensure that all supplies are issued in line with company standards.
Ensure that all store/site/s receive materials and supplies for sale and maintenance
Ensure that all materials and supplies are ordered and received in time.
 Maintenance of assets

Ensure that all maintenance calls are made and all equipment is in proper working condition.
All maintenance calls are followed up and jobs completed and signed off.
Coordinate directly with mcm all maintenance/upkeep issues to meet the standards of the company.
 Miscellaneous

Deliver all invoices to dealer stations and collect cheques and deliver the same to the area manager.
Comply with all municipality regulations with respect to all environment heath and safety issues.
Active participation during DSF
Service & Standards

·      All service and standards should be maintained in line with the looking
     good and customer service program.
·      Ensure that all site/s complete the weekly assessment and achieve the
     required standards set.
·      Ensure that all NETP (new employee training) on the job training is
     conducted in line with the standards set by the training department.
·      Ensure through the site in-charge lead their staff to provide the set customer
     service standards achieve the required customer service results through the
     mystery shopper results.
·      Can handle all customer related complaints until close out with close
     interaction with the customer care department.
·      To coordinate with the site in charges in implementing the set standard for
     merchandising practices
·      To ensure site in charges are implementing the EHS standards

Communication & Reporting

·      Should collect and feedback all competitive activity and any other 
     information within similar retail environment.
·      Should compile and forward a daily field report with regards to the internal
     and external activities that may impact the day to day operation of the
     assigned site/s
·      Should interact with internal departments (operations, human resources,
     finance & administration, card marketing, c-stores and training) and
     address all operational issues and obtain any assistance as and when
     required.
·      Should compile reports with regards to performance against budgets and
     targets set at the beginning of every year.
·      To identify customer requirement in the area in terms of product and
     services and recommend to owning department for implementation